How long will it take to get my package? I want it now!
All products you can purchase in our online-store are cut and sewed by order in our atelier in Barcelona. This means we need you to be a bit patient, so we have the time to produce it with love, then send it to you , so you can have fun with it.
The maximum time of production are 21 days, most of the items are ready in 7 days.
Please notice that we are a small company, we believe in slow and fair fashion and love our customers to wear very limited editions of the designs we offer.
National orders: 7-12 working days.
Europe orders: 7-14 working days.
International: 7-21 working days.
In case the shipping gets delayed we will contact you to let you now ASAP.
Something went wrong with the product I received. How can I return it?
You can return any item for an exchange or refund, within 14 days of receiving your original order.
All returned items must be unworn, unwashed and with the tags attached. Otherwise we will not accept the product and will not refund the costs.
I´m not used to buy online… Is it safe? What payment methods are available?
Payments are processed via PayPal or Stripe. These payment methods are very safe and some of the most used methods.
In case you don´t want to do so, please contact us at firstname.lastname@example.org so we can offer you other payment options, such as a bank account transfer or getting it from our shop in Barcelona or Pop Ups in Europe.
Can I follow the status of the production of my purchased design/s or track my order?
Of course! Please contac us at email@example.com so we can send you some pictures of the process of production of your product and/or send you the tracking number and the info you need.